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New Zealand

FAQ

Frequently Asked Question

 

Here is a list of Frequently Asked Questions about renting a vehicle in New Zealand that may help 
you find the answer you’re looking for.

  • What are your Rental Terms and Conditions?
    Click here for our Rental Terms and Condition
  • What are the Licence Requirements?
    All reservations are made subject to the renter being able to comply with the terms and conditions of our Rental Agreement, which must be entered into on pickup of the vehicle. Apricot vehicles may be driven only by renters aged at least 21 years of age and the driver needs to have held a current non-provisional licence for at least 3 years. International Drivers must present a licence issued in English, or a Driving Licence with an accompanying certified English translation, provided by a Consulate or other authorised body, or a current International Driving Permit. Our Premium Motorhome can NOT be driven on an International Licence – contact us for details Only those who have shown us their driving licences and been accepted as a renter or joint renter may drive. Don’t let anyone else drive; otherwise, they’ll be responsible for all damage to other people’s property and you’ll be responsible for all damage to our ca
  • How do I pay for my rental?
    Within 24 hours of booking, we charge a $200 deposit to your credit card via an on-line payment portal, 7 days prior to your travel the balance of the rental (including any liability reduction options and miscellaneous items you might have chosen) will be charged to your card. At the end of the rental, any additional costs such as fuel and infringement processing fees will be debited to your card (infringement fees can take up to 30 days to be processed)
  • What if I have to cancel my reservation?
    It’s important that you know about our policy regarding cancelled reservations and the refund of any monies paid. Where a reservation is cancelled, we reserve the right to apply the following cancellation fees: • More than 7 days from start of rental – no fee • Within 7 days of start of rental – $200 • Late pick up or early return of the vehicle – no refund applies.
  • Do you charge a Bond?
    We have 3 options for bonds: Option 1 (Full Excess): $3,000 Bond / $3,000 Excess Option 2 (Bond/Excess Reduction) Credit Card: $250 (Small car), $500 (Campervans, Vans, Trucks, SUVs) Option 2 (Bond/Excess Reduction) Debit Card: $500 (Small car), $1,000 (Campervans, Vans, Trucks, SUVs) **Please refer to Damage Liability section for more details
  • Do you have Credit Card Surcharge?
    Credit card surcharge of 3.9% applies to all rentals. If you use a Debit card from your home country in New Zealand, or you use a New Zealand Debit card online/phone it still attracts 3.9% surcharge. If you want to avoid surcharge, you can either pay through EFTPOS (local debit card through physically presenting at the terminal), Bank Transfer (please do this well in advance, as we need to receive the funds to give you the vehicle), and/or Cash.
  • What if I want to Return vehicle Early or Extend my hire?
    If returning early – Early return of the Vehicle does not entitle the Customer to a refund of the unused portion of the rental. If wishing to extend your stay – Provided that you email (accounts@apricotrentals.co.nz) beforehand and pay in advance, we’ll extend your rental if your vehicle hasn’t been reserved for someone else. Note: The extension of vehicle rental can only be done through email (no calls), as we need written confirmation from you that you have accepted the new rate (if changed).
  • Can I change OR cancel my reservation online?
    No, please email us at accounts@apricotrentals.co.nz.
  • Can I collect out of hours?
    Yes, however fees may apply ($100 NZD).
  • Are One-Way rentals available; is there an extra charge?
    At the moment, they are not available. All vehicle must be returned back to the yard where it was picked up from.
  • Is there any extra charge if we all want to drive?
    An additional driver fee of $60 (one time) is payable for each additional nominated driver (in addition to the person appearing on the Rental Agreement as The Renter).
  • Can I rent for less than 7 days? (Campervans)
    All Campervans needs to be rented for minimum of 7 days. If you require the campervan for less than 7 days, please email us accounts@apricotrentals.co.nz No minimum days apply to normal car rental.
  • Do I have to wash the vehicle; is there a cleaning fee?
    Generally, no, but the Rental Agreement does allow the application of a fee where the vehicle’s bodywork was unusually dirty, covered in bitumen etc. or the interior was in such a condition that carpets or seats had to be specially cleaned, and so on.
  • Do I have to return the vehicle with a full tank?
    Yes, the vehicle is provided with full fuel, and must be returned with full fuel, or a refuelling service charge of $5 per litre + $50 administrative cost will apply.
  • Are there any other fees we should be aware of?
    Fines, infringements and Tolls: You must pay the issuing authority for all parking speeding and traffic fines and infringements as well as any fines or charges for release of the vehicle if it has been impounded or wheel-clamped. An administrative fee of $50 applies if we are required to nominate you as the driver who is responsible for any fine or infringement which remains unpaid. Additional Costs: You are responsible for all costs (including towage and repairs) arising from: a) use of the wrong fuel; b) a flat battery because of the lights or entertainment system having been left on; c) the keys having been misplaced or lost; or d) the keys having been locked in the Vehicle. **Please refer to Terms & Conditions above for more clarification.
  • Can I pay for my own tolls to avoid additional charges?
    Yes, Ofcourse you can. Visit "https://tollingonline.nzta.govt.nz/#/purchasetrips/prerequisites" and enter your Vehicle Registration number to see all tolls pending for this vehicle within 5 days of using the toll road. You need to pay for tolls within this period, if you don't, you need to call 0800 40 20 20 and get it paid over the phone. Failure to pay this way will incur our admin fee of $50 + whatever Toll payment notice amount we get. Note: Make sure you are only paying for your tolls (vehicle registration number & Date/time must match your actual rental period). Apricot Rentals will not be responsible for wrong tolls paid.
  • What are my Liabilities for Damage Options?
    Subject to the terms and conditions of the agreement not being breached: * Breach of our rental terms and conditions can void (cancel) your insurance. E.g. (but not limited to) Driving under the influence of alcohol/drugs, careless/reckless use of the vehicle etc. Please refer to Terms & Conditions above. ** Retained by Apricot Rentals, released post-hire.
  • Can I travel on Unsealed Roads?
    In short No. If you do travel on unsealed road, you are liable for any damages caused to the vehicle, tyres, and glass.
  • What if I cause damage to tyres and Windscreen?
    The first thing you do when you have damaged a tyre, is get in contact with NZRA (New Zealand Roadside Assistance) to help you. They may tow the vehicle to a tyre shop, and you will be able to change the tyre. Note: If you buy a replacement tyre, its type, make and rating must match the existing tyres
  • What does Fair Wear & Tear mean?
    Fair Wear and Tear means deterioration which is consistent with careful use and does not include any Damage to the windscreen, headlights, taillights or tyres causing the Vehicle to become unroadworthy.
  • Are there any Roads, Road conditions or places we can’t take the vehicle?
    The vehicle is permitted to be used on made roads only. It’s prohibited to use the vehicle off road, such as cross country, bush tracks, fire trails or on beaches. You must NOT use the vehicle in the snow, on roads that are closed or on roads that are covered with flood water. If you ignore this prohibition, you’ll be liable for ALL damage to the vehicle and will not be provided with a replacement vehicle. Refer to full Terms & Conditions above.
  • Why do I have to pay for damage if it wasn't my fault?
    It’s the same as it is with most private vehicles. You pay for any loss or damage (up to Maximum Excess) until this can be recovered from the other driver. If our insurance company is able to recover our costs from the other driver, then we’ll reimburse you for the amount we’ve taken from you (however this may take 6 months or more).
  • What If I have a break down?
    Emergency help is available 24 hours a day, every day of the year, via New Zealand Roadside Assistance (NZRA): Phone (Toll Free): 0508 NZ ROAD (0508 69 7623) Phone (Non-Toll Free): 09 477 0470
  • Can the children travel in the back of the vehicle?
    Only when they can utilise a seat belt or child restraint – this varies from vehicle to vehicle.
  • Can I take the vehicle to all part of New Zealand (North Island and South Island)?
    Yes, you most certainly can, as long to adhere to road and road condition exclusions. Please refer to Terms & Conditions above.
  • Are pets allowed?
    No, our terms and conditions prohibit the carriage of any pets, whether contained or not. Licenced Guide, Hearing and Assistance dogs are allowed, please advise our staff when making your reservation.
  • What if I want to Drop the vehicle afterhours (Before 7am, or After 7pm)
    We offer 3rd party location for this service: Flyaway (3 Verissimo Drive, Mangere, Auckland 2022) This service is available 24/7. You simply need to drive the vehicle there and drop the keys at the reception (saying its for AutoUnion). They will then proceed to drop you to the Airport. You don't need to pay them; we will charge $60 when we retrieve the vehicle from them. Note: Please fill up fuel (take photo for your records).
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