- Rates and Conditions
- What are your Rental Terms and Conditions?
Click here for our Rental Terms and Conditions
- What are the Licence Requirements?
All reservations are made subject to the renter being able to comply with the terms and conditions of our Rental Agreement, which must be entered into on pickup of the vehicle. Apricot vehicles may be driven only by renters aged at least 21 years of age and the driver needs to have held a current non-provisional licence for at least 3 years. International Drivers must present a licence issued in English, or a Driving Licence with an accompanying certified English translation, provided by a Consulate or other authorised body, or a current International Driving Permit. Our Premium Motorhome can NOT be driven on an International Licence – contact us for details
Only those who have shown us their driving licences and been accepted as a renter or joint renter may drive. Don’t let anyone else drive; otherwise, they’ll be responsible for all damage to other
- How do I pay for my rental?
You can choose to pay at the time of Pickup (at the counter) or choose to do online check-in option (so everything is signed and paid in advance).
At the end of the rental, any additional costs such as fuel and infringement processing fees will be debited to your card (infringement fees can take up to 30 days to be processed)
- What if I have to cancel my reservation?
Camper Vans:
More than 30 days = Full Refund
Less than 30 days = 20% Fee will be charged.
Less than 14 days = 50% Fee will be charged.
Less than 7 days = 80% Fee will be charged.
Same day / No show = 100% fee will be charged.
For other cancellation requests, please contact accounts@apricotrentals.co.nz - Do you charge a Bond?
We have 3 options for bonds:
Option 1 (Full Excess): $3,000 Bond / $3,000 Excess
Option 2 (Bond/Excess Reduction): $500 Bond / $500 Excess (Campervans, Vans, Trucks, SUVs)**Please refer to Damage Liability section for more details
- Do you have Credit Card Surcharge?
Credit card surcharge of 3.9% applies to all rentals.
If you use a Debit card from your home country in New Zealand, or you use a New Zealand Debit card online/phone it still attracts 3.9% surcharge.
If you want to avoid surcharge, you can either pay through EFTPOS (local debit card through physically presenting at the terminal), Bank Transfer (please do this well in advance, as we need to receive the funds to give you the vehicle), and/or Cash. - What if I want to Return vehicle Early or Extend my hire?
If returning early – Early return of the Vehicle does not entitle the Customer to a refund of the unused portion of the rental.
If wishing to extend your stay – Provided that you email (accounts@apricotrentals.co.nz) beforehand and pay in advance, we’ll extend your rental if your vehicle hasn’t been reserved for someone else.
Note: The extension of vehicle rental can only be done through email (no calls), as we need writtenconfirmation from you that you have accepted the new rate (if changed).
- What are your Rental Terms and Conditions?
Click here for our Rental Terms and Conditions
- What are your Rental Terms and Conditions?
- Damage Liabilities
- What are my Liabilities for Damage Options?
Subject to the terms and conditions of the agreement not being breached:
* Breach of our rental terms and conditions can void (cancel) your insurance. E.g. (but not limited to)
Driving under the influence of alcohol/drugs, careless/reckless use of the vehicle etc. Please refer to
Terms & Conditions above.
** Retained by Apricot Rentals, released post-hire.
- Can I travel on Unsealed Roads?
In short No. If you do travel on unsealed road, you are liable for any damages caused to the vehicle,
tyres, and glass.
- What if I cause damage to tyres and Windscreen?
The first thing you do when you have damaged a tyre, is get in contact with NZRA (New Zealand
Roadside Assistance) to help you. They may tow the vehicle to a tyre shop, and you will be able to
change the tyre. Note: If you buy a replacement tyre, its type, make and rating must match the
existing tyres
- What does Fair Wear & Tear mean?
Fair Wear and Tear means deterioration which is consistent with careful use and does not include any
Damage to the windscreen, headlights, taillights or tyres causing the Vehicle to become
unroadworthy.
- Are there any Roads, Road conditions or places we can’t take the vehicle?
The vehicle is permitted to be used on made roads only. It’s prohibited to use the vehicle off road,
such as cross country, bush tracks, fire trails or on beaches. You must NOT use the vehicle in the
snow, on roads that are closed or on roads that are covered with flood water.
If you ignore this prohibition, you’ll be liable for ALL damage to the vehicle and will not be provided
with a replacement vehicle.
Refer to full Terms & Conditions above.
- Why do I have to pay for damage if it wasn’t my fault?
It’s the same as it is with most private vehicles. You pay for any loss or damage (up to Maximum
Excess) until this can be recovered from the other driver. If our insurance company is able to recover
our costs from the other driver, then we’ll reimburse you for the amount we’ve taken from you
(however this may take 6 months or more).
- What are my Liabilities for Damage Options?
- General
- What are my Liabilities for Damage Options?
Subject to the terms and conditions of the agreement not being breached:
* Breach of our rental terms and conditions can void (cancel) your insurance. E.g. (but not limited to)
Driving under the influence of alcohol/drugs, careless/reckless use of the vehicle etc. Please refer to
Terms & Conditions above.
** Retained by Apricot Rentals, released post-hire.
- Can the children travel in the back of the vehicle?
Only when they can utilise a seat belt or child restraint – this varies from vehicle to vehicle.
- Can I take the vehicle to all part of New Zealand (North Island and South Island)?
Yes, you most certainly can, as long to adhere to road and road condition exclusions. Please refer to
Terms & Conditions above.
- Are pets allowed?
No, our terms and conditions prohibit the carriage of any pets, whether contained or not. Licenced
Guide, Hearing and Assistance dogs are allowed, please advise our staff when making your
reservation.
- What if I want to Drop the vehicle afterhours (Before 7am, or After 7pm)
We offer 3rd party location for this service:
Flyaway (3 Verissimo Drive, Mangere, Auckland 2022)
This service is available 24/7.
You simply need to drive the vehicle there and drop the keys at the reception (saying its for AutoUnion).
They will then proceed to drop you to the Airport.
You don’t need to pay them; we will charge $60 when we retrieve the vehicle from them.
Note: Please fill up fuel (take photo for your records).
- What are my Liabilities for Damage Options?